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FAQ
  • Fitrus+ is compatible with Android 5.0 or above, and iOS 9.0 or above. However, some Androids and iPads will not be compatible. 2020-06-28 09:36:15

  • Fitrus Plus is not a medical device and is not a product for the disease diagnosis, treatment, cure, or prevention. Please consult with experts on disease diagnosis, treatment, cure, and prevention. 2020-07-16 16:30:16

  • Yes, it is optimized for smartphones with Android version 5.0 and iOS version 9.0 or higher. Not all Android devices, tablets, and iPads are supported. If you are a user of some Android smartphones such as Xiaomi and Huawei, please contact us. All measurements captured through the device will be re… 2020-07-10 15:30:35

  • You may turn on the GPS and Bluetooth on your smartphone and try running the App again. Turn on the device and press Measure body composition on the measurement screen. If the device and the smartphone are properly synced, →→←← signs will be displayed on the device. (A Pin number may be requested fr… 2020-07-09 15:27:06

  • The language can be changed in the Settings ⇒ Language menu in the Fitrus App. System Default, English, Korean, Japanese, and Chinese is available. If you select System Defaults, the app language is automatically set to match the language setting of your smartphone while Other languages are supporte… 2020-07-07 15:18:33

  • The guest measurement feature allows anyone to easily perform measurements using one device. However, guest measurement data may not be recorded in the App. In addition, anyone can sign up for membership through the Fitrus App and share the same device together. 2020-07-07 15:15:29

  • The Fitrus Plus device can be reset by pressing the power button continuously for about 5 seconds. If the device stops or malfunctions, try using it after resetting it. 2020-07-04 15:02:24

  • Under the Settings ⇒ Sync menu, you can select the option to capture the number of steps from your phone, Device Fitrus Plus, or all steps. Steps from the phone For Android, you can choose between Android and Google Fit, and the number of steps measured on the phone is displayed in the Fitrus A… 2020-07-03 14:49:55

  • The standard is from 0 to 24 hours. The first one-time measurement via the Fitrus App will be saved together with the time data on the device and the reset is performed every midnight to 0 activity level. 2020-07-02 18:16:40

  • Please check the sync settings in the app first. In the app, go to the Settings ⇒ Sync menu and select between the steps on your phone, Fitrus Plus, and all steps. Android Automatically captures the steps counts data from your phone, and if it doesn't perform the measurement properly, please unchec… 2020-07-01 18:03:26

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