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FAQ
  • Is there any device connected to your iPhone using Bluetooth 4.0 or lower version? If so, the device might not be connected properly. If a problem occurs, disconnect the device that has Bluetooth 4.0 or lower connection and try to reconnect Fitrus plus. 2020-10-28 09:40:45

  • If you have Fitrus Plus, you can measure your heart rate and stress level through the Fitus T App. The heart rate and stress level are calculated by ONESOFTDIGM's own algorithm. If you press the sensor too hard or if you do not completely cover it with your finger, the measurement may not be perform… 2020-10-28 09:20:45

  • If you have a Fitrus Plus, you can measure the temperature in the Fitrus T App. The temperature that can be measured by the Fitrus Plus is the object surface temperature and the skin temperature. The temperature measurement sensor is a contactless sensor, so please measure it at a distance about 5cm… 2020-10-28 09:10:09

  • Try to activate GPS (location) if the connection is not working properly. If GPS (location) is not enabled, Bluetooth connectivity may not be performed smoothly. Please activate GPS (location) and Bluetooth connection when connecting the Fitrus Plus with your smartphone. iPhone Go to Settings - Pe… 2020-10-28 09:00:33

  • You may turn on the GPS and Bluetooth on your smartphone and try running the App again. Turn on the device and press Measure body composition on the measurement screen. If the device and the smartphone are properly synced, →→←← signs will be displayed on the device. (A Pin number may be requested fr… 2020-10-28 11:31:22

  • The language can be changed in the Settings ⇒ Language menu in the Fitrus T App. System Default, English, Korean, Japanese, and Chinese is available. If you select System Defaults, the app language is automatically set to match the language setting of your smartphone while Other languages are suppor… 2020-10-28 11:29:51

  • Under the Settings ⇒ Activity menu, you can select the option to capture the number of steps from your phone, number of steps from your device, or all steps. Steps from the phone For Android, you can choose between Android and Google Fit, and the number of steps measured on the phone is disp… 2020-10-28 11:27:02

  • The standard is from 0 to 24 hours. The first one-time measurement via the Fitrus T App will be saved together with the time data on the device and the reset is performed every midnight to 0 activity level. 2020-10-28 11:24:31

  • Please check the sync settings in the app first. In the app, go to the Settings ⇒ Sync menu and select between the steps on your phone, Fitrus Plus, and all steps. Android Automatically captures the steps counts data from your phone, and if it doesn't perform the measurement properly, please unchec… 2020-10-28 11:23:18

  • Fitrus+ is compatible with Android 5.0 or above, and iOS 9.0 or above. However, some Androids and iPads will not be compatible. 2020-10-28 11:14:56

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