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FAQ
  • Can the app set to another language?

    The language can be changed in the Settings ⇒ Language menu in the Fitrus T App. System Default, English, Korean, Japanese, and Chinese is available. If you select System Defaults, the app language is automatically set to match the language setting of your smartphone while Other languages are suppor… 2020-10-28 11:29:51

  • How do you sync the activity level?

    Under the Settings ⇒ Activity menu, you can select the option to capture the number of steps from your phone, number of steps from your device, or all steps. Steps from the phone For Android, you can choose between Android and Google Fit, and the number of steps measured on the phone is disp… 2020-10-28 11:27:02

  • What is the time standard for counting activity levels on the device?

    The standard is from 0 to 24 hours. The first one-time measurement via the Fitrus T App will be saved together with the time data on the device and the reset is performed every midnight to 0 activity level. 2020-10-28 11:24:31

  • The steps counts are not increasing properly.

    Please check the sync settings in the app first. In the app, go to the Settings ⇒ Sync menu and select between the steps on your phone, Fitrus Plus, and all steps. Android Automatically captures the steps counts data from your phone, and if it doesn't perform the measurement properly, please unchec… 2020-10-28 11:23:18

  • What versions of the phone are compatiable with Fitrus+?

    Fitrus+ is compatible with Android 5.0 or above, and iOS 9.0 or above. However, some Androids and iPads will not be compatible. 2020-10-28 11:14:56

  • What versions of the phone are compatiable with Fitrus+?

    Fitrus+ is compatible with Android 5.0 or above, and iOS 9.0 or above. However, some Androids and iPads will not be compatible. 2020-06-28 09:36:15

  • Is Fitrus Plus a medical device?

    Fitrus Plus is not a medical device and is not a product for the disease diagnosis, treatment, cure, or prevention. Please consult with experts on disease diagnosis, treatment, cure, and prevention. 2020-07-16 16:30:16

  • Do I need a smartphone to use it?

    Yes, it is optimized for smartphones with Android version 5.0 and iOS version 9.0 or higher. Not all Android devices, tablets, and iPads are supported. If you are a user of some Android smartphones such as Xiaomi and Huawei, please contact us. All measurements captured through the device will be re… 2020-07-10 15:30:35

  • I am having trouble connecting Bluetooth

    You may turn on the GPS and Bluetooth on your smartphone and try running the App again. Turn on the device and press Measure body composition on the measurement screen. If the device and the smartphone are properly synced, →→←← signs will be displayed on the device. (A Pin number may be requested fr… 2020-07-09 15:27:06

  • Can the app set to another language?

    The language can be changed in the Settings ⇒ Language menu in the Fitrus App. System Default, English, Korean, Japanese, and Chinese is available. If you select System Defaults, the app language is automatically set to match the language setting of your smartphone while Other languages are supporte… 2020-07-07 15:18:33

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