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FAQ
  • Is Fitrus Light a medical device?

    Fitrus Light is not a medical device and is not a product for the disease diagnosis, treatment, cure, or prevention. Please consult with experts on disease diagnosis, treatment, cure, and prevention. 2021-12-17 09:38:17

  • Is Fitrus A a medical device?

    Fitrus A is not a medical device and is not a product for the disease diagnosis, treatment, cure, or prevention. Please consult with experts on disease diagnosis, treatment, cure, and prevention. 2021-12-17 09:37:21

  • I'm an iPhone user and I cannot connect the device.

    Is there any device connected to your iPhone using Bluetooth 4.0 or lower version? If so, the device might not be connected properly. If a problem occurs, disconnect the device that has Bluetooth 4.0 or lower connection and try to reconnect Fitrus plus. 2020-10-28 09:40:45

  • Can I measure my heart rate and stress level?

    If you have Fitrus Plus, you can measure your heart rate and stress level through the Fitus T App. The heart rate and stress level are calculated by ONESOFTDIGM's own algorithm. If you press the sensor too hard or if you do not completely cover it with your finger, the measurement may not be perform… 2020-10-28 09:20:45

  • Can I measure the temperature?

    If you have a Fitrus Plus, you can measure the temperature in the Fitrus T App. The temperature that can be measured by the Fitrus Plus is the object surface temperature and the skin temperature. The temperature measurement sensor is a contactless sensor, so please measure it at a distance about 5cm… 2020-10-28 09:10:09

  • I followed the manual, but I still cannot connect the Bluetooth.

    Try to activate GPS (location) if the connection is not working properly. If GPS (location) is not enabled, Bluetooth connectivity may not be performed smoothly. Please activate GPS (location) and Bluetooth connection when connecting the Fitrus Plus with your smartphone. iPhone Go to Settings - Pe… 2020-10-28 09:00:33

  • I am having trouble connecting Bluetooth

    You may turn on the GPS and Bluetooth on your smartphone and try running the App again. Turn on the device and press Measure body composition on the measurement screen. If the device and the smartphone are properly synced, →→←← signs will be displayed on the device. (A Pin number may be requested fr… 2020-10-28 11:31:22

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