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FAQ
  • Fitrus Plus is not a medical device and is not a product for the disease diagnosis, treatment, cure, or prevention. Please consult with experts on disease diagnosis, treatment, cure, and prevention. 2020-07-16 16:30:16

  • It uses a very low electric current of 50 kHz, about 150uA or less, so even children and the elderly cannot feel it during measurement. If you do feel any discomfort, please stop using it. 2020-07-15 16:29:29

  • You may recharge the device using the USB cable (Micro 5pin) included in the package. 2020-07-14 16:28:55

  • The device is being delivered fully charged but battery loss may occur during delivery. It is recommended to charge it completely once delivered before using the device. 2020-07-13 16:28:01

  • Yes, all operations are normally performed while charging it. 2020-07-13 16:08:53

  • No, you don't have to. The device is automatically turned off after the measurement is completed. 2020-07-12 16:04:41

  • Yes, it is optimized for smartphones with Android version 5.0 and iOS version 9.0 or higher. Not all Android devices, tablets, and iPads are supported. If you are a user of some Android smartphones such as Xiaomi and Huawei, please contact us. All measurements captured through the device will be re… 2020-07-10 15:30:35

  • You may turn on the GPS and Bluetooth on your smartphone and try running the App again. Turn on the device and press Measure body composition on the measurement screen. If the device and the smartphone are properly synced, →→←← signs will be displayed on the device. (A Pin number may be requested fr… 2020-07-09 15:27:06

  • The language can be changed in the Settings ⇒ Language menu in the Fitrus App. System Default, English, Korean, Japanese, and Chinese is available. If you select System Defaults, the app language is automatically set to match the language setting of your smartphone while Other languages are supporte… 2020-07-07 15:18:33

  • The guest measurement feature allows anyone to easily perform measurements using one device. However, guest measurement data may not be recorded in the App. In addition, anyone can sign up for membership through the Fitrus App and share the same device together. 2020-07-07 15:15:29

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