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  • 09 FitrusT I am having trouble connecting Bluetooth
  • You may turn on the GPS and Bluetooth on your smartphone and try running the App again.
    Turn on the device and press Measure body composition on the measurement screen.
    If the device and the smartphone are properly synced, →→←← signs will be displayed on the device.
    (A Pin number may be requested from your smartphone if you turned on the device and enabled the Bluetooth before starting the Fitrus T App.
    In this case, do not enter the Pin number, but try to run the measurement through the app first and then turn on the device.)

  • 08 FitrusT Can the app set to another language?
  • The language can be changed in the SettingsLanguage menu in the Fitrus T App.
    System Default, English, Korean, Japanese, and Chinese is available.
    If you select System Defaults, the app language is automatically set to match the language setting of your smartphone while Other languages are supported in English.

  • 07 FitrusT How do you sync the activity level?
  • Under the SettingsActivity menu, you can select the option to capture the number of steps from your phone, number of steps from your device, or all steps.

    Steps from the phone
    For Android, you can choose between Android and Google Fit, and the number of steps measured on the phone is displayed in the Fitrus T App.
    For iOS, step data on the health app is being imported and displayed.
    The number of steps on the phone is not reflected in real time but reflected every 15 minutes, so it can be different from the OS's health app data.

    Steps from the device
    Check the measured number of steps on the device by connecting them with the Fitrus T App.
    Power on the device and press Sync on the Activity screen.
    The display will show →→←← when the smartphone and the device are properly synced.
    The time taken to link the number of steps is proportional to the amount of data.
    Synchronizing time can be reduced by regularly connecting it.

    All steps
    Collects the steps data that shows the higher value between the phone or device.

  • 06 FitrusT What is the time standard for counting activity levels on the device?
  • The standard is from 0 to 24 hours.
    The first one-time measurement via the Fitrus T App will be saved together with the time data on the device and the reset is performed every midnight to 0 activity level.

  • 05 FitrusT The steps counts are not increasing properly.
  • Please check the sync settings in the app first.
    In the app, go to the SettingsSync menu and select between the steps on your phone, Fitrus Plus, and all steps.

    Automatically captures the steps counts data from your phone, and if it doesn't perform the measurement properly, please uncheck the Fitrus through your phone's SettingsBatterySleep mode exception app lists.
    (The steps data capturing features in the smartphone may not be supported for some models.)

    If you want to capture the steps data provided from Apple, please go to Settings > Sync and select Health App.

  • 04 FitrusT I'm an iPhone user and I cannot connect the device.
  • Is there any device connected to your iPhone using Bluetooth 4.0 or lower version?
    If so, the device might not be connected properly.
    If a problem occurs, disconnect the device that has Bluetooth 4.0 or lower connection and try to reconnect Fitrus plus.

  • 03 FitrusT Can I measure my heart rate and stress level?
  • If you have Fitrus Plus, you can measure your heart rate and stress level through the Fitus T App.
    The heart rate and stress level are calculated by ONESOFTDIGM's own algorithm.
    If you press the sensor too hard or if you do not completely cover it with your finger, the measurement may not be performed.

  • 02 FitrusT Can I measure the temperature?
  • If you have a Fitrus Plus, you can measure the temperature in the Fitrus T App.
    The temperature that can be measured by the Fitrus Plus is the object surface temperature and the skin temperature.
    The temperature measurement sensor is a contactless sensor, so please measure it at a distance about 5cm apart.

  • 01 FitrusT I followed the manual, but I still cannot connect the Bluetooth.
  • Try to activate GPS (location) if the connection is not working properly.

    If GPS (location) is not enabled, Bluetooth connectivity may not be performed smoothly.
    Please activate GPS (location) and Bluetooth connection when connecting the Fitrus Plus with your smartphone.

    Go to Settings - Personal Data Privacy - Location to activate it.

    Samsung Smartphones
    Tap on the top bar of your smartphone to activate it.

    LG Smartphones
    Tap on the top bar of your smartphone to activate it.